This privacy notice discloses the privacy practices for kuat.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
Küat is the sole owner of the information collected on this site. We only collect or have access to personal information about you that you voluntarily give us through kuat.com, via email, to a customer service representative via telephone or text message, or during other direct contact from you. We do not and will not sell or share your personal information to or with any third party. We may collect your name, telephone number, email address, shipping address, credit card information, order history, warranty information, customer service call history, emails you send us, and other information necessary to respond to your purpose for contacting us. We may disclose any or all of the foregoing information to third party service providers who we use to process payments, track orders, or otherwise respond to your purpose for contacting us. We don’t discriminate against any customer who exercises a right to access or delete their personal information from our records.
We may also collect non-individualized, generic information about you when you visit the website. This may include, among other things, Internet Protocol (or IP) address, device ID/UDID or protocol and sequence information; browser language and type; domain name system requests; browsing history, such as time spent at a domain, time and date of your visit and number of clicks; http or https headers, application client and server banners; operating system and other device information; or similar behavioral and usage information.
We will use your information to respond to you regarding the reason you contacted us, such as to create a user account for kuat.com, fill an order, process a refund, or provide customer service. If you sign up for a newsletter we may send you marketing communications. We will not share your information with any third party outside of our organization other than as necessary to fulfill your request, e.g. to ship an order, or to comply with applicable law.
The 3D configurator tool provided on kuat.com is provided by Protex Group LLC (www.oneprotex.com). If you use the 3D tool you consent to Kuat sharing information with Protex as necessary for the 3D configurator tool to function properly. Protex Group LLC only retains any email address you provide through the 3D configurator tool and automatically deletes it after 90 days.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact information below:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment and the data is stored in an encrypted format.
This website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not submit any information to Küat via the website or otherwise. If you believe a child under 13 has provided us with personal information without parental consent and verification of parental consent, please contact us at legal@kuat.com so we can investigate and take proper action.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
We use third party services provided by Hotjar that employ software code to record users’ interactions with our site in a manner that allows us to watch DVR-like replays of those user sessions. The replays include users’ clicks, mouse movements, scrolls, and keystrokes/key touches during those sessions. These replays help us diagnose usability problems and identify areas for improvement. You can learn more about Hotjar at https://www.hotjar.com/legal/policies/privacy/, and you can opt-out of session recording by Hotjar at https://www.hotjar.com/privacy/. By continuing to use our site you consent to the session recordings unless you opt out at hotjar.com.
The European Union’s General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) gives certain rights to European data subjects in relation to their personal data. Küat does not intend, by publishing the website or otherwise, to offer its goods or services to persons located in Europe. The website is hosted in the United States and is governed by United States law. If you are using the website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States where our servers are located. The data protection and other laws of the United States and other countries might not be as comprehensive as those in other countries. By using the website, you consent to your personal information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy.
Call our Customer Service department at 877-822-5828 or email us at legal@kuat.com if you need to make any request pursuant to this privacy policy.
This Privacy Policy was last reviewed and updated on February 13, 2024.
